Refund and Returns Policy

Return and Refund Policy Statement for Bobofoods Ecommerce Website

Thank you for shopping at Bobofoods. We want you to have a satisfying experience with our products. In the event that you are not completely satisfied with your purchase, we have established the following Return and Refund Policy.

1. Returns:
We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Perishable goods, such as food and beverages, are exempt from being returned for safety and hygiene reasons.

2. Return Process:
To initiate a return, please contact our customer support team within the specified timeframe. Our team will guide you through the return process and provide you with a return authorization if the product is eligible for return. You will be responsible for the return shipping costs.

3. Refunds:
Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider’s policies.

4. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We may request supporting evidence, such as photographs, to assess the issue. Upon verification, we will offer you a replacement or a refund, including the return shipping costs.

5. Non-Returnable Items:
Certain items are non-returnable, including perishable goods, personalized or custom-made products, and items marked as final sale or clearance. These items will be clearly indicated on our website.

6. Customer Responsibility:
It is the customer’s responsibility to ensure the accuracy of the shipping address provided during checkout. We will not be responsible for refunds or replacements if the product is undeliverable due to an incorrect address provided by the customer.

7. Changes to the Policy:
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised effective date will be indicated. We encourage you to review this policy periodically.

8. Contact Us:
If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team using the provided contact details on our website.

By making a purchase on our ecommerce website, you acknowledge and agree to the terms of this Return and Refund Policy.